Terms of service

Effective Date: March 1, 2025

Welcome to Sew Crafty Cargo! These Terms and Conditions govern the use of our mobile sewing and crafting services. By booking our services, you agree to comply with the terms outlined below.

1. Services Offered

We provide mobile sewing, alterations, crafting workshops, and custom-made items. Specific services are subject to availability and prior booking.

2. Booking & Payments

  • Appointments must be scheduled in advance via website, phone, social media.

  • A deposit are required for any services that is over $50 and will be required for appointments to be accepted.

  • Full payment is due upon service completion.

  • We accept cash, credit/debit card, and mobile payment apps. No checks.

3. Cancellations & Rescheduling

  • Cancellations must be made at least 12 hours in advance for a full refund.

  • Late cancellations may result in a partial or non-refundable deposit.

  • Rescheduling is subject to availability.

4. Travel & Service Area

  • We operate within the triad region of North Carolina, which includes Charlotte, Greater Charlotte area, Greensboro, Winston Salem, Salisbury, Mocksville, Statesville, Mooresville, and Lexington.

  • Travel fees may apply for locations beyond 20 miles from Mocksville, North Carolina.

5. Custom Orders & Alterations

  • Customers must provide accurate measurements and specifications for custom orders.

  • Adjustments requested after completion may incur additional fees.

  • Once a custom order is started, refunds are not available. Once a custom order is picked up and designed signed off on contractual agreement, no refunds or partial refunds will be available.

6. Client Responsibilities

  • Clients must ensure a suitable workspace for mobile services if required.

  • For crafting workshops, clients must follow safety guidelines provided.

  • We are not responsible for damage due to misuse or improper care of crafted/sewn items.

  • We do not assume any liability of damage to crafting spaces.

7. Refunds & Returns

  • Due to the nature of custom and handmade items, all sales are final.

  • If there is a defect in craftsmanship, please notify us within 8 hours for possible adjustments.

8. Liability & Safety

  • We are not responsible for any injuries sustained during crafting workshops.

  • We are not liable for damage to client-provided materials unless caused by negligence.

  • We are liable for any harm to participants, either during the event or after the event with any supplies or items taken home.

9. Privacy Policy

  • Client information is kept confidential and used solely for booking and service-related communication.

  • We do not share personal information with third parties.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and will take effect immediately.

For inquiries, contact us at sewcraftycargo@gmail.com.

By booking with Sew Crafty Cargo LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions.